customer service

Shorten Your Purchasing Path In Covid-19


Shorten Your Purchasing Path In Covid-19


The latest data released by the United Nations in 2021 indicates the accelerated shift of the world’s digital transformation and predicted that these offered digitized opportunities will help every country to move from pandemic situation to recovery.

 Along with this report there is another report from the Central Bank of Pakistan which says that there is a sharp increase in online shopping trend during Covid- 19 which provided revenue of from Rs 2.3 billion to Rs 9.4 billion in the fourth quarter of the fiscal year 2021.  

This pandemic has pushed the people to start purchasing online rather than going to the shop and buying their goods. The most trending shopping online ranged from groceries, household goods, apparel to indoor exercise equipment, digital gadgets and electronics. The purchasers are relying heavily on the digital mode to buy all these products.  

What kind of digitalization can help consumers in purchasing?

As now people prefer to do online shopping so the brands need to be updated and make sure that they are shortening the ways of their clients’ purchasing journey. 

The digital assistance which is providing a quick and fastest way of purchasing to your clients can help any brand to grow faster. Maintaining communication is one thing to engage customers but how about easing your consumer in performing their shopping through simple clicks and within the same browsing screen? 

The product, which is  more focused towards brand sales through engaging the customers with its extraordinary features and making sure that your clients are having a smooth and easy buying journey.  

The best of all is that now your clients do not need to specifically visit your Website. They can purchase from your brand through their messenger inbox. It is showing your catalogue within your chat window and has the ability of handling all the inquiries related to the product just like a shopkeeper. 

Role of digital giants during pandemic.

There are several surveys showing the strength of communication platforms like Whatsapp, Facebook Messenger and Instagram (many other) during Covid- 19. How about if one can use these communication channels not only for solving queries of different consumer bases but to assist them in purchasing like a shop assistant does in a physical shop. Installing shop assistants in these communication channels. 

Changes are on its way:

The pandemic has undoubtedly changed the pattern of buying and doing business. People start shopping online and want to get responses as quickly as they can. The physical stores shopping habits are transformed into more personalized shopping experiences through digital shopping assistance. One scenario is that people who started using online stores for their groceries, apparel and other commodities will be more likely to shop online even after the Covid- 19 is over. 

For any established online store what is most important to get customers loyalty? It is to respond on time and become more user- friendly. Here the chatbots rendering customer service along with establishing shopping stores within the same chat window are more user friendly way of doing online business than using websites or any mobile application. 

ecommerce chatbots

Best Of 2021 AI ChatsBots

Best Of 2021 AI ChatBots

Conversational chatbots in e-commerce are one of the emerging tools which empower business in 2021, like any other assistant. These chatbots are trending day by day and increase virtual support to any brand in the industry. 

The e-commerce digital assistance is intelligent enough that they can engage new potential real-time customers without actually providing a living resource to them. They respond instantly and help customers with their desired response without waiting in a queue. 

Usability of Chatbots after Covid-19

The AI-based eCommerce chatbots are so much in need, especially after Covid-19. During pandemic situations, although most people stay at home but they still need 24/7 assistance either from grocery and medical stores or from clothing brands for shopping. To provide assistance without any hesitation, one should be placing chatbots for fearlessly continued support. 

This has been also observed that with the passage of time in this new era of technology, the old-time conversational concept is now being replaced with the simple clicks options. These options include your brand’s personality, catalogue, and supportive information. Here the supportive information may include the most frequently asked questions by the users on which chatbots are normally trained and respond instantly.

Like any other digital assistance, there are benefits for both brands and users in using chatbots. Ecommerce chatbots are easy to use and help the brand to spread wildly. 

Give your customers a personal shopping experience in 2021

Although engagement via messaging platforms has become a nature of every second brand. So allowing chatbots to respond immediately will help brands to increase more of the engagements. 

With the engagements when chatbots providing cart options are more like giving a personal shopper to every user. Any customer can pick their items according to their taste and requirements. This offer is basically a luxury experience for every individual, who selects the item and puts it into a cart. Undoubtedly, the AI chatbots providing personalized experiences are now open to the majority of online shopping users. 

Along with the purchasing cart options, chatbots also maintain the client’s history and give recommendations to their users according to their taste and desire. These chatbots keep users’ preferences and choices in mind and show optimized search accordingly. If a customer could not find out something related to his/her interest then these chatbots are also capable of sending alternative recommendations and available promotions on different products.

As chatbots can be integrated with multiple social channels like websites, Facebook, Slack, WhatsApp, Instagram. There are endless possibilities now to provide your user personalized service to every customer who visits any online channel. 

customer service

How Messenger Bots Increasing Business Efficiency

How Messenger Bots Increasing Business Efficiency

Increase your business productivity through efficient messenger chatbots.

Business efficiency and productivity is always an important factor for every businessman. Delivering services through online intelligence is one of the best ways to build a strong relationship between your Brand and Clients. 

Messenger Bots gives exclusive access to your latest collections with unlimited offers to your clients. Not only this, but it will also simultaneously improve your brand visibility. Now no need to limit yourself to E-commerce web stores and physical stores. With a simple click, the client can get a quick response to his queries and purchase his favorite outfit while sitting at home, traveling, or at his workplace. 

Messenger Bot can help you in your company growth. After all, it only takes a few seconds to show relevant products/recommendations/solutions to your clients. That’s why it’s important to have Bot so that it can engage maximum customers at a time.

This attitude of quick response to your customer will keep them subscribed for years to come. So do not wait more just add our Bot, they just streamline the process of engaging customers, besides cutting down business costs and activities drastically.