customer service

Shorten Your Purchasing Path In Covid-19


Shorten Your Purchasing Path In Covid-19


The latest data released by the United Nations in 2021 indicates the accelerated shift of the world’s digital transformation and predicted that these offered digitized opportunities will help every country to move from pandemic situation to recovery.

 Along with this report there is another report from the Central Bank of Pakistan which says that there is a sharp increase in online shopping trend during Covid- 19 which provided revenue of from Rs 2.3 billion to Rs 9.4 billion in the fourth quarter of the fiscal year 2021.  

This pandemic has pushed the people to start purchasing online rather than going to the shop and buying their goods. The most trending shopping online ranged from groceries, household goods, apparel to indoor exercise equipment, digital gadgets and electronics. The purchasers are relying heavily on the digital mode to buy all these products.  

What kind of digitalization can help consumers in purchasing?

As now people prefer to do online shopping so the brands need to be updated and make sure that they are shortening the ways of their clients’ purchasing journey. 

The digital assistance which is providing a quick and fastest way of purchasing to your clients can help any brand to grow faster. Maintaining communication is one thing to engage customers but how about easing your consumer in performing their shopping through simple clicks and within the same browsing screen? 

The product, which is  more focused towards brand sales through engaging the customers with its extraordinary features and making sure that your clients are having a smooth and easy buying journey.  

The best of all is that now your clients do not need to specifically visit your Website. They can purchase from your brand through their messenger inbox. It is showing your catalogue within your chat window and has the ability of handling all the inquiries related to the product just like a shopkeeper. 

Role of digital giants during pandemic.

There are several surveys showing the strength of communication platforms like Whatsapp, Facebook Messenger and Instagram (many other) during Covid- 19. How about if one can use these communication channels not only for solving queries of different consumer bases but to assist them in purchasing like a shop assistant does in a physical shop. Installing shop assistants in these communication channels. 

Changes are on its way:

The pandemic has undoubtedly changed the pattern of buying and doing business. People start shopping online and want to get responses as quickly as they can. The physical stores shopping habits are transformed into more personalized shopping experiences through digital shopping assistance. One scenario is that people who started using online stores for their groceries, apparel and other commodities will be more likely to shop online even after the Covid- 19 is over. 

For any established online store what is most important to get customers loyalty? It is to respond on time and become more user- friendly. Here the chatbots rendering customer service along with establishing shopping stores within the same chat window are more user friendly way of doing online business than using websites or any mobile application. 

ecommerce chatbots

Best Of 2021 AI ChatsBots

Best Of 2021 AI ChatBots

Conversational chatbots in e-commerce are one of the emerging tools which empower business in 2021, like any other assistant. These chatbots are trending day by day and increase virtual support to any brand in the industry. 

The e-commerce digital assistance is intelligent enough that they can engage new potential real-time customers without actually providing a living resource to them. They respond instantly and help customers with their desired response without waiting in a queue. 

Usability of Chatbots after Covid-19

The AI-based eCommerce chatbots are so much in need, especially after Covid-19. During pandemic situations, although most people stay at home but they still need 24/7 assistance either from grocery and medical stores or from clothing brands for shopping. To provide assistance without any hesitation, one should be placing chatbots for fearlessly continued support. 

This has been also observed that with the passage of time in this new era of technology, the old-time conversational concept is now being replaced with the simple clicks options. These options include your brand’s personality, catalogue, and supportive information. Here the supportive information may include the most frequently asked questions by the users on which chatbots are normally trained and respond instantly.

Like any other digital assistance, there are benefits for both brands and users in using chatbots. Ecommerce chatbots are easy to use and help the brand to spread wildly. 

Give your customers a personal shopping experience in 2021

Although engagement via messaging platforms has become a nature of every second brand. So allowing chatbots to respond immediately will help brands to increase more of the engagements. 

With the engagements when chatbots providing cart options are more like giving a personal shopper to every user. Any customer can pick their items according to their taste and requirements. This offer is basically a luxury experience for every individual, who selects the item and puts it into a cart. Undoubtedly, the AI chatbots providing personalized experiences are now open to the majority of online shopping users. 

Along with the purchasing cart options, chatbots also maintain the client’s history and give recommendations to their users according to their taste and desire. These chatbots keep users’ preferences and choices in mind and show optimized search accordingly. If a customer could not find out something related to his/her interest then these chatbots are also capable of sending alternative recommendations and available promotions on different products.

As chatbots can be integrated with multiple social channels like websites, Facebook, Slack, WhatsApp, Instagram. There are endless possibilities now to provide your user personalized service to every customer who visits any online channel. 

customer service

How Messenger Bots Increasing Business Efficiency

How Messenger Bots Increasing Business Efficiency

Increase your business productivity through efficient messenger chatbots.

Business efficiency and productivity is always an important factor for every businessman. Delivering services through online intelligence is one of the best ways to build a strong relationship between your Brand and Clients. 

Messenger Bots gives exclusive access to your latest collections with unlimited offers to your clients. Not only this, but it will also simultaneously improve your brand visibility. Now no need to limit yourself to E-commerce web stores and physical stores. With a simple click, the client can get a quick response to his queries and purchase his favorite outfit while sitting at home, traveling, or at his workplace. 

Messenger Bot can help you in your company growth. After all, it only takes a few seconds to show relevant products/recommendations/solutions to your clients. That’s why it’s important to have Bot so that it can engage maximum customers at a time.

This attitude of quick response to your customer will keep them subscribed for years to come. So do not wait more just add our Bot, they just streamline the process of engaging customers, besides cutting down business costs and activities drastically.  


chatbots ecommerce chatbots

Increase your Marketing through Chatbots


Businesses are changing day by day so does their way of doing it. Chatbots, which were introduced as the unknown niche in the market. Now turning into a basic necessity of every growing business. The tag “ conversational commerce” given by the industry, chatbots nowadays are intelligent, more responsive and are designed to act like humans. Given them a place in the market they are giving us a glimpse of how humans themselves are training machines to replace humans for many tasks, they are designed to decrease man force. Chatbots are becoming a bridge between companies and clients thus, this communication is making customer services handy for the businesses. 

Market is banging on to this new technology for multiple reasons one of them is sales prosperity. Today the communication process of the chatbots between brands and customers are enhancing, the customer service phase of the businesses are also enhancing and opting more automation through it. According to the Gartner’s report, in 2020, chatbots will power customer service interactions  by 85%. All over the world, brands are now suggesting that chatbots are the reliable medium for the companies who want to accelerate their sales, customer engagement, operational efficiency by reducing their customer service cost. with their brands. 

The future forecasting reports claim that the chatbots will save over 8$ billion annually by 2022. Having a chatbot revolutionize the idea of contacting your customers and keep potential customers interested to buy something and increase your sale. 

Companies are generating their 50% of the revenue from the customer service which is a “chatbots”. 

Do I really need to integrate chatbot with my business to increase sales? The answer is a big “YES”. you know why? Here are the reasons you want to opt chatbot for sales. 

Product Recommendation

Bombarding your website with a lot of product recommendations will down lift your website. Instead of this, giving recommendations to customers with relevant to their interests and searches will make customer experience strong. To solve this problem and engage more customers.

Botguys are providing human-like assistants to act like your personal fashion expert. It gives you a recommendation of what is best for you by introducing new products considering your previous purchases. 

Make Purchase Easier

Nowadays, we all are addicted to using applications and messengers for conversations but thinking about buying products of your choice through bots are beyond expectations. But guess what? Botguys is taking care of making purchases easier for the customers. The bot allows users to help them complete their ordering process. 

Turn Visitors into Potential Customers

If you nurture your visitors properly they might become your potential clients. Intelligent chatbots are made to qualify leads into conversion. These chatbots distinguish when your visitors get quick responses on the inquiry they generate. 

Chatbots get the information of the users regarding their behaviour, needs and the items they visited most, their preferences to know them better. Gathering all the information provides you a greater possibility to convert them into leads and increase your sales. 

“ Get ready for the chatbot era”

The global results show that most people will love to talk to bot rather than visiting whole websites for a particular product. The AI taking control over your business not to replace your sales team but to power your existing team by reducing human effort. 

 As days are passing, we are moving to a new era of technology everyday. People who visit and shop online are looking for chatbots. Having a chatbot on your websites will make your customers happy and enhance their shopping experience without waiting hours and hours to talk to representatives. The chatbot not only increases your sales but it drives more customer experience. 

customer service ecommerce chatbots

C’s of Customer Service


Why nowadays customer service has become such an important component of the business world? Every business is opting for customer service to give the good customer experience.

When you are running a renowned brand, it is the foremost aspect to make sure that your customers are satisfied with the service you are giving to them. You should keep a record of the aspects that can build long term relationships with your customers. 

Customer service includes such principles that come to your mind when you think of following guidelines that might put your customers a few steps closer to your business goals. 

And I call them C’s of customer service.

Each one of them plays an important role in turning your visiting customer to recurring one. 

Follow the rules of customer service, the keys to service success, promote sales and in result happy customers. Take the C-words while you are operating your customer service daily task and you will prosper and build a referral base which we all consider wonderful for our businesses.

Here I am going to discuss the C’s of customer service with you:


Businesses today lack commitment factors and this is the most concerned thing about companies. Customers always expect perfection from the company offering services and sales. No business can be perfect nowadays but atleast giving customers a thing which you are commiting to them gives you top pace in industry. Always, always and always try to fulfil your commitment towards your client which you are promising. Keep your client on the top of your priority list as they are the game changer for your business. Show your customers that you are willing and able to invest the time and effort to deliver best and improve performance.



The consistency is the long term success of the company. The consistency provides the best customer service that lead to building a loyal relationship with your customer. For companies, consistency can come in different ways. Like, your products that you are selling. Make sure that the quality of your products must be consistent and meet the expectations of your customer. If your product compromises the quality than no matter if you have good customer service you will definitely lose clients. Secondly, the channels you are using to interact with your clients must be consistent. Customers nowadays interact with companies using multiple ways i.e. person to person, through emails, then chatbots. And today, chatbots have become an efficient way to communicate with companies or to buy stuff online. As this is the digital revolution, your customers expect consistent experience from the channel you are using.


“Customers First”,

Customers are the main source of your running business. Issues of your customers should be handled with a sense of urgency.When you respond to your customers on time you will gain better engagement and thus result in better relationships with them. Try to resolve their issues completely and quickly. Whether you are using chatbots or traditional ways to interact with your customers, make the ways efficient enough to resolve complaints quickly, most of your customers will return to shop again. 


In today’s marketplace, your business must make the customer experience more convenient for them to be customer focused. Think of the traditional ways of buying products, you go to the nearest store and purchase it off. But now, the internet has taken hold over a lot of things and so does buying and selling products online. 

A lot of channels are introduced for online purchasing and that helps both the consumer and the seller. So, whatever platform you are using for customer service, it should be made with the best interest in mind as well as with those who do business with you in mind. Grab the way that is easier for customers to deal with to get maximum customer attention and do not let your customer choose your competitor over you. 

“Make the customer hero of your story”


To be on the top of the multi-channel customer support provision, it is important to know how much your customers are valuable for your business. If you are offering the customer support make sure that it should meet the standards of your customers that they are expecting from your organization. Make them feel that you do care for your customers and they are your priority above all by establishing commitment, exhibiting consistency during customer interaction, by considering them first and make your platform convenient for them.